BQS and Picker establish strategic partnership

BQS will take over the operational business with the responsible employees of Picker Institut Deutschland gGmbH, which has set its focus mainly on the measurement of patient, referring physician and employee experience in hospitals.

"Picker Institut's highly developed validated measurement instruments have been successfully introduced in the German-speaking market for years and are leading in the field of university hospitals. Picker's survey method ideally complements the telephone, written and electronic satisfaction measurements successfully used by BQS with payers, hospitals and medical registries," says Kurt M. Lang, managing director of the BQS Institute.

And it is precisely here that there will be significant operational added value within the strategic partnership in the future. The proven analysis and measurement platform with the comprehensive IT know-how of the BQS Institute makes it possible to equip the Picker survey instruments with expanded as well as innovative ad hoc analysis options, for example as preparation for P4P (pay-for-performance) models with integration of routine medical and economic data. This, in order to open up efficient possibilities for facilities to optimize quality and cost-effectiveness in a timely manner.

In the future, Picker Institut Deutschland gGmbH intends to focus mainly on non-profit tasks such as science, research, development of indicators and questionnaires, and promotion of the quality culture. Together with the Picker Institute Europe in Oxford, it will continue to guarantee the high quality standard of the Picker instruments and ensure their further development.

Maria Nadj-Kittler, Managing Director of Picker Institut Deutschland gGmbH, comments: "The added value for our customers lies not only in the expanded expertise, but also in the strategic offerings that will result from the combination and analysis of the data collected in both areas and released for use. We are convinced that this unique connection represents a unique selling point within the market from which existing and future customers will benefit."

In order to promote the declared strategic cooperation, the BQS Institute and Picker Institute Germany will jointly move into new premises in Hamburg this summer. With this far-reaching decision, the renowned BQS Institute continues its successful course. Thus, the company underlines its new positioning in the market of scientific institutes with a comprehensive as well as binding partner course and makes itself the leading knowledge expert in the healthcare sector.